I was having much difficulty signing up for a Nationwide online account. After multiple tries, I gave up and contacted Geswein and let them know I had given up and that it was too much trouble and too frustrating. Unbeknownst to me Valerie was working behind the scenes to find a way for me to be able to get an online account/profile set up. She contacted me, said she found a way to do it and even stayed with me on the phone as spoke to a Nationwide IT rep. and we went through the process together. That was above and beyond!! Thank you Valerie! and thank you to Jerry who played a part in this resolution as well.
Sheila, Mason, OH
Desiree Trembley is not only an amazing insurance agent, I can't think of anyone better in any aspect of customer service in any business. When I call, her incredibly attentive and intelligent responses makes me feel as though I am Nationwide's only customer!
I have been a Nationwide policyholder for over 40 years and with the Geswein Agency for at least 20 years. They have always been responsive and professional. Their office staff is excellent and helps keeps me aware of new products and updating my present policies on a regular basis. I am very pleased with the service I receive from the Geswein Agency.
Mertz from Columbus, Ohio
The Geswein Agency has done a fantastic job over the last 10 years making sure my assets are insured properly. Jerry has done a nice job of giving me personal attention when it is needed. I have had a few claims and each time they were very organized and efficient about the process.
Our family's expectations have been exceeded while working with the Geswein Agency. We can't say enough about the professionalism of the office staff, and how responsive and thorough they have been with all of our questions in getting on board. We appreciate their high levels of customer service and excellent commitment to seeing things through. We look forward to many years together with the Geswein agency and will gladly refer others to them as well.
alic from Hilliard, OH
I have used a number of insurance agents and have not found any firm with the knowledge and professionalism of the Geswein Agency. They are courteous, competitive in pricing and quick to respond to your needs. Exemplary.
ParnellT from Ironton, OH
They explain coverage and make it easy to understand. Nice to talk to the same person everytime you call instead of dialing an 800 number and never being able to get the same person twice.
PAR195 From Columbus
Great overall service for commercial and individual planning for property/casualty, life, group and pension. Personable, friendly, and knowledgeable.
Derek From Florida